Home / Fees & insurance
Fees, insurance and paying over time.
Nothing starts before you have a written quotation. It lists every item, what it costs, and what your insurance is likely to cover.
Included in every quotation
What the price covers.
- The examination and x-rays needed to plan the treatment
- Local anaesthetic and all single-use materials
- The review appointment after treatment
- Any adjustment needed within 14 days of a filling or crown fit
- Written aftercare instructions, emailed the same day
A quotation is valid for 90 days. If we find something during treatment that changes the plan, we stop and re-quote — we do not continue and invoice the difference.
Paying over time
Instalments on anything over RM 1,500.
| In-house plan, 3 months | 0% interest |
| In-house plan, 6 months | 0% interest |
| Bank card instalment, 12 months | Bank terms apply |
| Deposit to start treatment | 30% of quotation |
| Orthodontic cases | Monthly, over treatment |
In-house plans need no credit check and carry no fee. Orthodontic cases are paid across the treatment period rather than upfront.
Insurance & corporate panels
Panels we bill directly.
| Provider / scheme | Arrangement | Status |
|---|---|---|
| Great Eastern — corporate dental | Direct billing with guarantee letter | Panel |
| AIA — employee benefits | Direct billing with guarantee letter | Panel |
| Allianz — group dental | Direct billing, annual limit checked at booking | Panel |
| MediExpress / eMAS cards | Direct billing for listed procedures | Panel |
| All other insurers | Itemised invoice and treatment notes for reimbursement | Claim |
| Employer self-funded schemes | Monthly consolidated invoice to the company | By arrangement |
Panel names are illustrative — this page is a design template. Bring your card and identification to the first visit so the front desk can confirm your annual limit before treatment.
What affects a price
Why two fillings can cost differently.
- How many surfaces of the tooth are involved
- Whether the nerve is affected — a deep cavity may need root canal instead
- Position in the mouth — molars take longer and need stronger material
- Lab work — crowns and veneers carry a lab fee, and premium ceramics cost more
- Existing work — removing an old crown or post adds chair time
Questions about money
Asked at the front desk most weeks.
Do I pay for the consultation if I decline treatment?
You pay for the examination (from RM 120) because that is the work we did. There is no charge for the quotation, and no follow-up calls if you decide not to proceed.
Is there a charge for a second opinion?
A second-opinion consultation is RM 120 and includes reviewing x-rays you bring from another clinic. If we agree with the original plan, we will tell you so.
What if I miss an appointment?
The first missed appointment is free. After that, a RM 50 fee applies to slots cancelled with less than four hours’ notice — those slots are usually someone else’s emergency.
Is there a guarantee on crowns and fillings?
Crowns and bridges carry a five-year guarantee against failure of the restoration itself, and fillings two years, provided you attend your six-monthly check-ups.
Want a written quotation for your own case?
Book a check-up. The quotation is emailed before you leave the practice — itemised, with the insurance position noted.