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Quality

A quality system is only worth the records it produces. Here is what we measure, with what, how often it is calibrated, and what lands in your delivery box.

Certifications

What we hold.

ISO 9001:2015	Certified since 2013
ISO 13485 (medical devices)	Gap audit complete, cert Q4 2026
Customer-specific approvals	4 semiconductor OEMs
Welder qualification	ASME IX, 2 coded TIG welders
Calibration traceability	SIRIM-accredited lab

Certificate numbers and scope statements are illustrative — this page is a design template.

With every delivery

The paperwork in the box.

Dimensional report against your ballooned drawing, or ours if you have none
Material certificate EN 10204 3.1, matched to the heat number on the bar
Finishing certificate from the anodising, plating or heat-treatment supplier
Job card summary — operations run, operator, machine, in-process check results
Non-conformance note if anything was reworked, with what was done and why

Records are retained for 7 years. Ask for a job from 2019 and we can produce its measurements.

Inspection equipment

What the numbers come from.

Equipment	Specification	Used for
Zeiss Contura CMM	MPE 2.5 µm · 700 × 1,000 × 600 mm	First article, GD&T verification
Keyence IM-7020 vision system	± 2 µm repeatability	High-count 2D features, batch checks
Mitutoyo profilometer	Ra 0.01 µm resolution	Surface finish reports
Mitutoyo height gauge & bore gauges	Calibrated quarterly	In-process operator checks
Rockwell hardness tester	HRA / HRB / HRC	Post heat-treatment verification
Granite surface plate	Grade 0, 1,000 × 630 mm	Flatness and setup verification

Inspection regime

Who checks what, and when.

Stage 01

First article

One part from the first setup, measured on the CMM against every dimension on the drawing. Production does not start until you sign it off.

AS9102-format report
Issued as PDF within 24 h
Setup frozen after approval

Stage 02

In-process

Operator checks at a set frequency — every 5th, 10th or 25th part depending on the feature's risk — recorded on the job card.

Critical features 100%
Gauges calibrated quarterly
Out-of-tolerance stops the machine

Stage 03

Final & SPC

Final dimensional check before packing, with Cpk reporting on nominated features for production customers.

Cpk ≥ 1.33 target
Sampling to ISO 2859-1
Parts packed to your spec

When something goes wrong

Our containment routine.

Over 18 years we have shipped bad parts. What matters is what happens next — so this part is written down and does not depend on who picks up the phone.

Same day
Containment: we identify every part from the affected batch, in your plant and ours.
48 hours
Replacement parts scheduled, expedited at our cost when the fault is ours.
5 days
Root cause and corrective action issued as an 8D report.
Next batch
The corrective action appears on the job card as a verified control.

Performance

Measured, not claimed.

Indicator	2024	2025
On-time delivery	98.1%	99.2%
Reject rate	0.41%	0.28%
First-article pass rate	96.4%	97.8%
Customer complaints closed ≤ 5 days	89%	94%
Quote turnaround, average	31 h	22 h

Industries we serve